Shipping policy

Last Updated: 21-02-2026
Business Name: Artisan Heritage Club
Contact Email: artisanheritagestores@gmail.com

At Artisan Heritage Club, we are committed to delivering your order with care, precision, and transparency.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

For personalized or custom-made items, please allow 3–7 business days for preparation before dispatch.

Orders are not processed on weekends or public holidays.

You will receive a confirmation email with tracking details once your order has been shipped.

Estimated delivery times:

Please note that these are estimated delivery windows and may vary due to customs processing or carrier delays.

Shipping costs are calculated at checkout unless stated otherwise as part of a promotional offer (e.g., Free Shipping).

Any applicable import taxes and customs duties are covered by us. You will not be required to pay additional charges upon delivery.

Once your order has been dispatched, you will receive a tracking number via email. Tracking updates may take 24–48 hours to become active.

While we cover import duties and taxes, customs clearance procedures may occasionally cause delays beyond our control.

We are not responsible for delivery delays caused by:

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly entered addresses.

If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.

If your order arrives damaged or appears lost in transit:

We will work with the shipping carrier to resolve the issue as quickly as possible.

For shipping-related questions, please contact:

Email: artisanheritagestores@gmail.com
Business Name: Artisan Heritage Club